PROBLEM MANAGER Band 7B

Location:
Delhi
Key Skills:
Other IT Experience
Specialization:
ERP/CRM
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Level:
Middle - Manager, Assistant Manager
Experience:
9 - 11 yrs.

Job Details:

Ensures post-review of major problems is conducted (High Severity 1 and selective Severity 2)
Will drive Major Incident resolution.
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process

Company Details:

OUR CLIENT has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, OUR CLIENT in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry. OUR CLIENT is the worlds and also Indias largest information technology services and consulting provider.

Contact Details:

Address : G-11/12,Nahar & Seth Ind. Estate, Near P & G Plaza, Chakala,Andheri(E),M
umbai-400099