INCIDENT MANAGER Band 7A

Location:
Pune
Key Skills:
Other IT Experience
Specialization:
ERP/CRM
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Level:
Middle - Manager, Assistant Manager
Experience:
9 - 11 yrs.

Job Details:

Shall be responsible for the quality and integrity of the Incident Management process. Heshe is the interface to the other process managers.
Ensuring post-review of Severity 1 incidents
Chairing the incident review meetings
Following defined escalation path when needed, as defined in the escalation policy
Notifying the participants in the Incident Management process when standards and procedures are not being followed
Rerouting misdirected incidents that have not been handled in a timely manner
Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
Identifying incidents which need special attention or escalation
Handing over major incidents to MI mgmt
Reporting on weeklymonthly basis
Trend analysis of Incidents
Initiating service improvements to improve service delivery
Carries out the Process Manager responsibilities for the Incident Management process.

Company Details:

OUR CLIENT has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, OUR CLIENT in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai,
olkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry. OUR CLIENT is the worlds and also Indias largest information technology services and consulting provider.

Contact Details:

Address : G-11/12,Nahar & Seth Ind. Estate, Near P & G Plaza, Chakala,Andheri(E),M
umbai-400099