Symmetrix Tech Support Engineer-L3/L4/L5 Mainframe

Location:
Bengaluru/ Bangalore
Specialization:
Mainframe,Project Leader/ Project Manager
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Qualification:
Post Graduation -
Any Post Graduate
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Experience:
5 - 10

Job Details:

Responsibilities: Applies advanced technical expertise using standard
operating and diagnostic protocols to resolve standard to complex
system level issues. Identifies documents and escalates customer issues
to senior resources. Uses standard internal / external diagnostic test
equipment, product trace and logging procedures. Effectively
communicates procedural and technical issues to internal and external
customers in a fast paced and customer critical environment. Maintains
a "closed-loop" communication style assuring all appropriate
individuals are notified of ongoing issues and problem resolution
status. Responsible for sharing all acquired knowledge concerning
problem resolution. . Contributes to centralized problem identification
and resolution database.

Contact Details:

Phone : 9818904477, 9818303447