Manager - Fault Management

Location:
Noida/ Greater Noida
Specialization:
Project Leader/ Project Manager,Network Planning,Switching/Router
Job Function:
IT/Telecom - Hardware,IT/Telecom - Software
Industry:
Telecom
Qualification:
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Experience:
9 - 12

Job Details:

Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements:
Leadership and Management of Fault Management team
Leadership and Management of the Shift teams including shift scheduling/handover*
Leadership of technical support specialists*
Leadership of Trouble Ticket & Works Order Dispatch & Admin*
End-end management of Fault Management process
Ensures planned outages are carried out in maintenance window
Ensures Operator Customer Care is fully updated for service affecting outages
Requirements: B.E./B.Tech in Electronics & Telecom.
Having hands on Fault management experience of 9-12 years, on NSS/BSS part of GSM networks.
Personal Attributes: Analytical Skills
Time Management
Motivational skills
Business Unit Description: GNOC Noida is part of Global Managed Services.
GNOC manages the operations of customer network remotely from Noida where NSN has a Managed Servies contract with the customer.

Company Details:

Nokia Siemens Network start as an undisputed industry leader with the scale and ambition to become the number one enabler of communication services. Already holding a top three position in the telecommunications infrastructure industry, we are ideally positioned to utilize our strong
end-to-end convergence capabilities for further growth.