Systems Engineer -

Job Function: IT/Telecom - Software
Specialization: System Administration
Industry: IT-Software
Qualification : School & Graduation - Any Graduate
Experience: 5 - 10
Level: Middle - Manager, Assistant Manager
Location : Bengaluru/ Bangalore
Key Skills : Windows/Unix Admin, NOC, IT Support

JOB DESCRIPTION :

Level 1 Support is responsible for triage, trouble shooting, resolution and escalation as per service levels and documentation. Candidate will be responsible for providing first level support in the management, monitoring and control of the TR Services as defined by the responsibilitis of the Team and to include Xtra Services, Collaboration and NDA Pre-Production environments, but not to be exclusive to these specifically. The position will involve shift work, covering services provided globaly on a 24x7x365 basis.
Essential Day-to-Day Responsibilities:
To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner
To ensure correct referral and escalation of such issues
To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site
To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed
To produce routine daily logs, exception reports and to produce reports on major service incidents
To carry out scheduled system software and hardware upgrades as directed through the Change Management System
To liase with internal and external customers answering queries and resolving service issues in a timely and professional manner
To ensure that customers and respective helpdesks receive timely and accurate advice of service problems
To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures
To ensure personal knowledge of all supported systems is continually updated
Qualifications
Additional information:
Candidate should be willing to work in 24x7x365 Shift
100% of operations ( working on incidents)
Education:
Any Graduate or Diploma in engineering.
Any Certifications Required:
MCSE / SUN / Any UNIX / CCNA (any would be considered advantageous)
ITIL Accreditation at a fundamental level

COMPANY DESCRIPTION :

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