Sr. Executive - Service Desk Operations

Location:
Pune
Key Skills:
Other IT Experience
Specialization:
EDP/MIS
Job Function:
IT/Telecom - Software
Industry:
IT-Hardware/Networking
Qualification:
Post Graduation -
Others -Graduate/Bachelors (Others -Other)
Level:
Middle - Manager, Assistant Manager
Experience:
3 - 6 yrs.

Job Details:

Providing day to day IT supprort to internal users as per SLA, managing Service Desk team, Asset allocation & Inventory management
Role Description
Incident Management, tickets handeling, FMS management, handling service desk engineers team, Inventory Management, License management, MIS reports
Mandatory Skills
knowledge of online ticketing system, incident management, MS office, ITIL frame work
Desired Skills external audit exposure, Asset management

Company Details:

This IT MNC is one of the worlds leading software and IT services companies. Company serves more than 25,000 customers in more than 70 countries, including the worlds 25 largest financial services companies.
It provides software and processing solutions for financial services, higher education and the public sector. Comapny also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software.

Contact Details:

Address : Unit No.9,2nd Floor Bhagyashree Building, Above UTI ATM, Near Corporation Bank,
Baner Road,Pune-411045