It-Support Openings

Location:
Bengaluru/ Bangalore
Key Skills:
it-support,it-help desk engineer,technical support,tsr,technical support engineer
Specialization:
Desktop Support,Software Engineer,technical,tsr
Job Function:
IT/Telecom - Software,Operations/Customer Service/Telecalling/Backend
Industry:
CRM/CallCentres/BPO/ITES/Med.Trans, IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Experience:
1 - 5 yrs.
Salary:
Rs. 2,00,000-5,00,000 p.a.

Job Details:

Major Function:
Interact with the global workforce of the Company
Interact with global customers of the Company
Provide technical support using problems solving abilities to internal staff.
Identify, evaluate & prioritize customer issues & complaints.
Analyze customer problems & formulate plans of resolution.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support specialist or service group.
Coordinate with onsite UK/US Workstation support team & various third party service providers.
Achieve high % first call/first touch problem resolution; high % individual & team customer satisfaction rating, low call abandonment rating.
Must adhere to standard Helpdesk Service Level Agreements defined.
Participate in on-going training & departmental experience.
Interested Candidates can send their CV to saku @rolgobs.com or call saku@9886412206

Company Details:

Please visit us at www.roljobs.com

Contact Details:

Phone : 9886412206