INCIDENT ANALYST Band 6B

Location:
Pune
Key Skills:
Other IT Experience
Specialization:
ERP/CRM
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Level:
Middle - Manager, Assistant Manager
Experience:
6 - 8 yrs.

Job Details:

The Incident Analyst, being in most instances the 2nd line (or higher) support professional, is the subject matter expert of one or more competency domain(s). This role is responsible to quickly provide a good analysis of an incident andor a solution to it in order to restore the
disturbed service as soon as possible.
Determining what is required to restore the service and initiating the appropriate action. The actions may include the following:
Performing incident determination
Creating a workaround
Initiating a change request if required
Executing a workaround, if applicable
Installing a permanent fix for the incident
Executing a resolution, if applicable
Updating the incident ticket with resolution information
Providing effective resolution to the incident in accordance with in the service level
Updating the incident ticket
Identifying resolved incidents for inclusion in the Knowledgebase.
Knowledge of SAP is desirable.
Job Location : Pune

Company Details:

OUR CLIENT has been present in India since 1992 (re-entry, after an exit in the 1970s). Since inception, OUR CLIENT in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai,
Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry. OUR CLIENT is the worlds and also Indias largest information technology services and consulting provider.

Contact Details:

Address : G-11/12,Nahar & Seth Ind. Estate, Near P & G Plaza, Chakala,Andheri(E),M
umbai-400099