Tier I Linux(Admin)

Location:
Gurgaon
Specialization:
System Administration
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Junior - Executive, Assistant
Experience:
1 - 2

Job Details:

Tier I Linux(Admin) Opening With US Based MNC
Job Location : Gurgaon
Experience : 1 to 2
Role Tier I Linux
Shift timings 24*7 environment
Essential Duties and Responsibilities
Solve customer issues through e-mail correspondence or by phone as needed
Train, explain tasks and assist customers in solution of their issues
Responsible for client retention and support requests, ensuring that support requests are answered in a timely and professional manner
Work on emergency rotation during the week to address any emergency issues that are sent into the emergency pager by our clients
May be required on occasion to work a floating schedule which may include weekends and holidays to provide 24/7 support coverage
Participate in pro active team effort to achieve department and company goals and objectives
Assist Technical Support Manager in assessing the training needs within the department and setting goals for training programs
Continue to expand your knowledge base by gaining a working knowledge of products/services and similar data
Responsibility and dependability are a must. Ability to satisfy the expectations and requirements of all customers.
Effectively troubleshoot issues and resolve problems related to application engines, web servers and database servers.
Willing to work in a 24*7 environment.
If you are interested please send me your updated Cv to edwin@roljobs.com with the contact details.
Best Regards
Edwin
Email:edwin@roljobs.com

Company Details:

Client (NASDAQ: NAVI) is a leading provider of enterprise hosting and application services for a diverse client base. Our customers span across the globe ranging from small and mid size businesses to large enterprise in various industry verticals.