Technical Specialist

Location:
Mumbai
Specialization:
"Microsoft Exchange Support"
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Experience:
5 - 7

Job Details:

Experience:
> 5 Years of relevant IT Experience
At least 3 4 years of experience in Server Management
At least 3 years of experience in Exchange 2003
Basic Qualification: Bachelors Degree/Diploma
Certifications:MCSE
Availability:Willingness to work in 24/7 Shift based.
Roles & Responsibilities:
The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance. The emphasis would be on skills like
Proactive Metrics and Improvement
Monitoring proactive server alerts and sensitize them and resolve it in best possible way
Work on Severity 1 / Severity 2 incidents and fix them ASAP
Excellent Technical Solution Engineering
Customer sensitivity and Rapid Response
Proactive and Clear Communication
Professionals interested in exploring this opportunity can forward their profile to rashmi@roljobs.com
Regards
Rashmi K

Company Details:

Our Client is Indias leading pure play IT Infrastructure Management Outsourcing Services Provider. Our Client employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.

Contact Details:

Phone : 09341979930