Service Delivery Manager

Location:
Hyderabad/ Secunderabad
Specialization:
Service Delivery,Service Delivery
Job Function:
IT/Telecom - Hardware,IT/Telecom - Software
Industry:
IT-Hardware/Networking, IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Senior -Sr. Manager, General Manager
Key Skills:
Service Delivery, Infrastructure Support/Management Services (IMS/ISS), ITIL, Incident, Problem and Change process
Experience:
7 - 12

Job Details:

Roles and Responsibilities
Monitor and Manage Service Level Performance, Escalation procedures, timely response and resolution of issues, Root Cause Analysis (RCA) and preventative action follow-through.
Conduct weekly operations reviews, and regular reporting on Service availability.
Schedule and conduct a weekly Service delivery updates with the customer/s.
Work closely with the Customer and Netenrich Operations team to manage service delivery by setting goals, aligning expectations on both sides, reviewing and analyzing performance reports, developing and implementing action plans to improve performance and ensuring compliance as
per defined Scope of Work.

Company Details:

NetEnrich (www?netenrich?com) is a rapidly growing provider of remote infrastructure onitoring, management & application sustenance services to enterprises. We leverage our patent pending product, ITIL driven processes, certified resources and unique delivery model to provide unparallel operational and cost efficiencies. We provide our services in a 100% secure and auditable manner.
Please send your profiles to jobs@netenrich.com