Team Lead for WIMAX support Call Center for Malaysia

Location:
Malaysia
Specialization:
System Administration,Shift Supervision,Technical/Process Training,Customer Support,H/W Installation/Maintenance,RF Engineering
Job Function:
IT/Telecom - Hardware,IT/Telecom - Software,Operations/Customer Service/Telecalling/Backend
Industry:
IT-Hardware/Networking, IT-Software
Qualification:
School & Graduation -
Any Graduate
Level:
Middle - Manager, Assistant Manager
Key Skills:
Wimax, RF,Wireless Domain,Call Monitoring,IT Infrastructure Services
Experience:
6 - 9

Job Details:

Presently we have the mandate for the following permanent position with one of the leading WIMAX solutions providers based out of their Malaysian support centre
POSITION : Team Lead for WIMAX support call center
CANDIDATE PROFILE:
EDUCATION: B.E / B.Tech
EXPERIENCE: 5-8 yrs
Hands-on experience with designing, installing, configuring, and programming WIMAX technologies and RF Management. Experience with computer telephony and call center applications for a medium user base is essential.
Complete understanding and hands on exposure to fault management and providing at least L2 level support to WIMAX setups.
Demonstrated experience in mentoring teams, documentation, SLA adherence

Company Details:

We, Prattham Services are an Indian manpower solutions provider, catering to various Indian and Overseas clients and operating from Gurgaon, near New Delhi.