Support Analyst

Location:
Singapore
Specialization:
null
Job Function:
IT/Telecom - Software
Industry:
Others
Qualification:
Post Graduation -
ME/M.Tech (Computers )
School & Graduation -
BE/B.Tech (Computers )
Level:
Junior - Executive, Assistant
Key Skills:
Strong spoken & written communication skills.
Experience:
5 - 6

Job Details:

Main Function
This role involves providing level 2 support that involves investigating & trouble shooting issues, providing workarounds, suggesting improvements or solutions to permanently addressing the issue and liaising with the development teams to come up with a permanent fix.
The Level 2 support role also involves training and helping the Level 1 support. Main Duties The successful candidate will have the following responsibilities: Work closely with Level 1 support resources, Provide immediate workaround for issues that need a more permanent fix,
Interface with development teams for problems that require permanent fix and provide suggestions / solutions, where feasible, Adhere to the established processes around ITIL, Undertake Incident and Problem management as part of the regular work

Company Details:

Department Overview
The objective is to provide a centre-of-excellence for global application management and support, with over 100 staff providing 24 x 7 services across front, middle, back office and enterprise-wide applications.