IT Helpdesk/ Technical Support Executive

Location:
Noida/ Greater Noida ,Delhi/ NCR ,Gurgaon
Key Skills:
Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes, etc.
Specialization:
Desktop Support,Software Engineer,Systems Programming
Job Function:
IT/Telecom - Software
Industry:
IT-Software
Qualification:
Post Graduation -
M.Com, M.Pharm, M.Sc, MA, MBA/PGDM, MCA/PGDCA
School & Graduation -
Any Graduate
Level:
Entry Level/Fresher
Key Skills:
Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes, etc.
Experience:
0 - 2

Job Details:

Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX.
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem

determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes.
Role: Associate / Senior Associate
Experience: 1 4 years (Relevant voice based technical support experience)
Work Location: iGATEs Noida CC
Specifications:
Candidates willing to work in Night Shifts need only apply
Candidates must be willing to enter into a service agreement (Bond) with iGATE
Education background:
Any Graduate with a minimum aggregate of 40% in 10Th / 12th / Graduation
Very Good English speaking skills is a definite MUST

Company Details:

First fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business

through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning.