Manager - Technology

Job Function: IT/Telecom - Software
Specialization: Network Administration
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Qualification : School & Graduation - Any Graduate
Experience: 6 - 10
Level: Middle - Manager, Assistant Manager
Location : Gurgaon
Key Skills : Data Center Operations, MCSE, ITIL, CCNA, MCP, MCSE, CCNA, ITIL

JOB DESCRIPTION :

- Provide resolution to issues raised by the employees within the defined SLA, based on severity. Coordinate with the third party vendor, to ensure that all calls are closed with in the SLA.
- Oversees staff responsible for monitoring and notifying customers of processing issues that occur within the Data Center Operations.
- Monitor regular maintenance activities for windows servers and desktops, to ensure that they are functioning smoothly and to identify any issues.
- Remain current on technical developments affecting area of responsibility.
- Compliance and operational risk controls and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
- Serves as an escalation point on a 24/7 basis.
For more details call Navjot Kaur 9911174433 or mail at it.spectral @ spectral.in

COMPANY DESCRIPTION :

Client of Spectral Consultants(www.spectral.in) - An Executive Search Firm. N.Y.S.E. listed company is a leading provider of core financial institution processing. Serving more than 13,000 financial institutions in more than 80 countries worldwide.